NEWS
Articles, press releases, white papers and product news
Improving the digital experience by dispersing more probes – the case for multiple Apogee sites
A customer calls your help desk with a service issue: how do you tell if the issue is isolated to this customer, to the regional network or entire user base, or whether it’s a problem with this specific service, or applicable to a broader set? Do you wait and see...
It’s not me, it’s you
There’s a multitude of transactions, processing points and interactions that occur between the source and the destination when making a digital transaction via a mobile network or otherwise. What could go wrong? Actually, quite a lot. When it comes to supporting...
Photon – a case for high resolution monitoring
When implementing systems monitoring, many of our customers often demand extremely high resolution system metric gathering, because they feel that a very short sampling interval between data points is required so as to best serve their needs. Fortunately, Breakpoint’s...
Processing log events at scale with Alluvia
Lets face it: processing logs take up loads of cycles - your own, but also heaps of CPU cycles, especially when you need to trawl through complex patterns contained in logs, and most of the log entries don’t have proper context to bind it to a transaction, process,...
In SA’s increasingly tech-savvy climate, what challenges are neo-banks going to face?
There might be a determined need for low-fee, zero-fuss banking in South Africa right now, but to take on the big guns, neo-banks need to earn consumer trust by ensuring a top-notch customer experience. It’s no secret that neo-banks (fully digital banks without a...
Alluvia – recent successes
Deploying innovative near real-time, low footprint analytics solutions for two leading Mobile Network Operators in Africa As governments apply more pressure on MNOS to decrease their rates, operators are forced to become more cost effective and this while improving...
Apogee: the why, the what and the how – Part 2/2
Product Development, improvements and enhancements When Apogee was initially conceived, it was designed to plug into any type of monitoring system, but as anyone familiar with the discipline can attest, all monitoring systems have peculiar quirks and limitations....
Apogee: the why, the what and the how – Part 1/2
Why the need for Apogee? At Breakpoint we are all about improving customers’ digital experiences. We understand the frustration of interrupted sessions and failed transactions, be it via mobile Internet or Unstructured Supplementary Service Data (USSD). But how do you...
Lessons learned while deploying DEM
Do you really know what issues your customers are experiencing when using your digital services? How long does it take for a transaction to go through? How many transactions fail on the first attempt? How often are sessions interrupted, or never make it to your...