INSIGHTS
Articles, press releases and product news
Avoiding Customer Churn with Apogee: A Case Study
Apogee is a digital experience monitoring technology that simulates real-world user interactions to detect and resolve issues before they impact customers. By creating synthetic transactions and testing every part of the service in production in real time, Apogee helps maintain a smooth user experience and resolve issues quickly, saving time and money.
Breakpoint’s Commitment to Maintaining Excellence & Expertise
While vendor certification is an important aspect of a company’s credibility, it’s just the beginning. At Breakpoint, we recognize that our team’s true value lies in their skills and experience, which go far beyond the certifications they hold. Our experts have spent years honing their abilities through extensive training and hands-on practice…
Breakpoint Celebrates 21 Years!
Breakpoint recently celebrated our 21st-year milestone! Reflecting on two decades of innovation, dedication, and excellence in the IT industry, our hearts are filled with gratitude for the incredible journey and the promising future ahead.
Big picture support – building our global service excellence
Tiaan Muller, our Service Manager, walks us through Breakpoint’s unique strategy for achieving global service excellence. Our ‘big picture support’ approach blends technical expertise with cultural adaptability. Our small yet passionate IT team, spanning Africa and Australia, is available around the clock to provide support. We believe in hands-on, personal responses and even take our training seriously, empowering our team with online courses and certifications. Our success is a result of the fusion of dedication, skill, and understanding, ensuring an almost 100% client retention rate.
eSports: Where the lines between historical endeavours and a digital future merge
Athletic achievement has been celebrated for as long as humans have been capable of running, jumping and throwing things. The lines between ancient, time-honoured activities and the technologies of the future have become blurred. A shining example of this is Cycling Esports, an activity participated in by members of the Breakpoint team, and friends of the Breakpoint family. For the uninitiated, Cycling Esports is competitive cycling using a stationary smart bike or trainer, connected to an indoor cycling app. Far from being a solitary activity, Cycling Esports allows participants to join group rides with people from anywhere in the world, and compete against them in a variety of ways.
Brace for the impacts of AI on labour legislation, GDP
By Mike Styer, General Manager at Breakpoint Artificial Intelligence (AI) is on an upward trajectory in its hype cycle, promising to revolutionise every sector. But while the first world assesses the potential and possible effects of AI on particular jobs, AI in South...
Maximize Your Digital Success with Real-Time Customer Experience Monitoring
by Mike Styer - As General Manager at Breakpoint, I cannot emphasize enough how crucial it is for businesses to monitor their customers' digital experience in today's digital age. With more and more customers relying heavily on digital channels to interact with...
Breakpoint helps leading university upgrade research HPC – within budget
Breakpoint Solutions has enabled a leading South African university to upgrade its high-performance computing (HPC) cluster to support resource-intensive research. The upgrade gives the university cloud-like agility to support researchers, while simplifying management for the small IT team.
Ongoing load shedding: what IT needs to do next
Load shedding will continue for at least another 18 months, dashing hopes of power stability in the short term. 25 independent power projects have been selected to help alleviate pressure on the national grid, but are not expected to start making an impact before 2024. Business continuity depends on uninterrupted power, which means organisations must now take the plunge and consider the best way to assure this, despite the fact that there will be a significant cost involved.
Sweating assets: how to power business growth without new kit
Right now many businesses needs IT innovation, new apps and digital transformation, but there isn’t the budget. Or the new kit needed to support transformation is held up by component shortages and delays. With some careful planning, you can sweat your assets, repurpose existing infrastructure and lean on the cloud to support business and its changing needs.