by Breakpoint PR | Aug 13, 2025 | LinkedIn, Monitoring Solutions, Professional Services, Technology
A Strategic Shift for Enterprise AI While large language models (LLMs) like ChatGPT dominate headlines, an equally practical shift is happening with small language models (SLMs). These compact AI systems specialise in specific tasks rather than trying to do...
by Breakpoint PR | Oct 15, 2024 | Case study, Monitoring Solutions, Professional Services, Technology, Testing & QA Solutions
Meet Jennifer. She is a typical digital services user. Jennifer uses her bank’s mobile app to manage her finances. But when she tries to buy airtime, she encounters an error message. Frustrated by the repeated errors and wasted time, Jennifer shares her...
by Mike Styer | Mar 30, 2023 | Monitoring Solutions
by Mike Styer – As General Manager at Breakpoint, I cannot emphasize enough how crucial it is for businesses to monitor their customers’ digital experience in today’s digital age. With more and more customers relying heavily on digital channels to...
