NEWS
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Apogee: the why, the what and the how – Part 2/2
Product Development, improvements and enhancements When Apogee was initially conceived, it was designed to plug into any type of monitoring system, but as anyone familiar with the discipline can attest, all monitoring systems have peculiar quirks and limitations....
Apogee: the why, the what and the how – Part 1/2
Why the need for Apogee? At Breakpoint we are all about improving customers’ digital experiences. We understand the frustration of interrupted sessions and failed transactions, be it via mobile Internet or Unstructured Supplementary Service Data (USSD). But how do you...
Lessons learned while deploying DEM
Do you really know what issues your customers are experiencing when using your digital services? How long does it take for a transaction to go through? How many transactions fail on the first attempt? How often are sessions interrupted, or never make it to your...