Meet Jennifer.
She is a typical digital services user.
Jennifer uses her bank’s mobile app to manage her finances. But when she tries to buy airtime, she encounters an error message.
Frustrated by the repeated errors and wasted time, Jennifer shares her experience on social media.
Jennifer’s post gains traction as other customers share similar issues. The bank’s customer service department recognizes the growing social media buzz.
The Operations department rejects the rumors. All system dashboards indicate normal service, healthy apps and good infrastructure performance.
Under pressure, a team of specialists convene to troubleshoot the problem. Despite their efforts, they can’t identify the root cause.
The bank’s reputation suffers as customer satisfaction plummets and revenue dips. Jennifer, disappointed with the service, switches to a competitor.
This situation could have been avoided with Apogee’s Digital Experience Monitoring technology.
Apogee simulates real user interactions. It creates synthetic transactions to monitor the digital experience from a user’s perspective.
Every part of your production service is tested in real-time and continuously.
Apogee rapidly identifies the root cause of issues before they arise.
It helps to resolve problems faster and save time and money.
And Apogee is easy to set up and use, requiring no special skills.
With Apogee, Jennifer’s service issue would have been fixed before she even noticed it.
Contact us today to learn how Apogee can help you monitor your customer’s digital experience and keep them happy.
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Apogee is a digital experience monitoring technology that simulates real-world user interactions to detect and resolve issues before they impact customers. By creating synthetic transactions and testing every part of the service in production in real time, Apogee helps maintain a smooth user experience and resolve issues quickly, saving time and money.