Digital Experience Monitoring: A Game Changer in Fintech Visibility

by Breakpoint PR | Jul 2, 2025 | LinkedIn

Digital Experience Monitoring (DEM) is transforming fintech by enabling real-time tracking, proactive issue detection, and seamless customer experiences—critical in a high-stakes, regulated industry. It offers a level of visibility that traditional monitoring tools...

The AI-trust dilemma

by Breakpoint PR | Jun 26, 2025 | LinkedIn

🤖 People still trust people more than machines—and that’s a real challenge for avid AI supporters.Okta’s latest Customer Identity Trends report highlights something important: while agentic AI is improving fast, human trust is falling behind.🔹 70% of users say they...

Can Your Systems Keep Up with Customer Expectations?

by Breakpoint PR | Jun 19, 2025 | LinkedIn

Africa’s banking and fintech revolution demands more from digital transformation—it requires ‘real-time adaptation at the speed of relevance’.This means that DevOps teams must instantly adapt to what matters most. Staying in sync with customer needs, right...

MTN MoMo: Redefining Africa’s FinTech Future

by Breakpoint PR | Jun 10, 2025 | LinkedIn

From its roots as a telco subsidiary to becoming a standalone FinTech powerhouse, MoMo from MTN is driving financial inclusion across Africa—empowering 50M+ active users with loans, savings, insurance, and seamless payments.In this exclusive...

The rise and conquest of the Super Apps

by Breakpoint PR | Jun 5, 2025 | LinkedIn

Super apps are making a significant impact on digital financial services in Africa.Super apps combine multiple services—like payments, shopping, transportation, and communication—into one mobile platform. This approach is particularly useful in Africa, where limited...

State of the Industry: Mobile Money 2025

by Breakpoint PR | May 29, 2025 | LinkedIn

The State of the Industry Report on Mobile Money 2025 confirms what we see daily in Africa: mobile money is more than a financial tool—it’s a lifeline and a powerful economic driver.With over 1.1 billion accounts in Africa—double the figure from five years ago—mobile...

The Africa we want to build

by Breakpoint PR | May 22, 2025 | LinkedIn

On 25 May 2025, we celebrate Africa Day—this year’s theme is “Building the Africa We Want through Solidarity, Equality and Sustainability.” It’s a moment to reflect on our shared progress and ongoing commitment to shaping a more resilient, inclusive, and prosperous...

Africa’s Digital Shift in the Banking Industry

by Breakpoint PR | May 14, 2025 | LinkedIn

Africa’s banking sector is still undergoing a profound revolution—shifting from traditional services to digital-first strategies. However, this transformation is not without its challenges.Financial institutions in developing markets often face critical obstacles,...

In search of better banking

by Breakpoint PR | May 7, 2025 | LinkedIn

Banks investing in true digital experience transformation see 3x higher customer retention (McKinsey). 76% abandon banking apps after just two poor experiences (J.D. Power).The digital revolution in banking continues, with institutions challenged to upgrade services...