Banks investing in true digital experience transformation see 3x higher customer retention (McKinsey). 76% abandon banking apps after just two poor experiences (J.D. Power).

The digital revolution in banking continues, with institutions challenged to upgrade services in an era of customer-centric finance.

How to stay competitive?

THE NEXT FRONTIER:
✔ AI-Powered Personalization – Anticipating needs before customers ask
✔ Embedded Finance – Seamless banking within non-financial platforms
✔ Zero-Downtime Reliability – Where 99.9% uptime is the baseline

Most banks lack real visibility into actual customer experiences – their basic monitoring only checks if systems are running, missing critical issues like regional slowdowns, third-party service failures, or time-specific breakdowns (such as loan approvals failing overnight). These invisible problems often go undetected until frustrated customers start complaining, by which point the damage is already done.

How to compete:
1️⃣ Stop issues first – Fix problems before customers see them
2️⃣ Track what matters – Focus on metrics that keep customers loyal
3️⃣ Improve continuously – Use real data to make better decisions

Question for Leaders:
How comprehensively are you monitoring your digital experience?

Breakpoint’s work with multinational financial institutions and mobile operators proves that proactive monitoring can reduce customer churn.

Let’s discuss how the Breakpoint Monitoring Suite can support your customer’s positive brand experience.

https://www.itweb.co.za/article/in-search-of-better-banking/6GxRKqYQVD2qb3Wj