INSIGHTS

Can Your Systems Keep Up with Customer Expectations?

Jun 19, 2025 | LinkedIn

Africa’s banking and fintech revolution demands more from digital transformation—it requires ‘real-time adaptation at the speed of relevance’.

This means that DevOps teams must instantly adapt to what matters most. Staying in sync with customer needs, right when they arise, requires shifting with customers in the moment.

Traditional business intelligence (BI) systems, which rely on historical data, will no longer suffice.

This Matters for Africa:
✳️ Telemetry-Grade Awareness – A platform like Breakpoint’s Apogee provides real-time transaction monitoring, not just reactive dashboards.
✳️ Empowered for Decisions to Act – Embedded intelligence detects USSD glitches and API failures before they impact users.
✳️ Platformisation – Seamlessly connects mobile apps, legacy systems, and third-party networks.

Fintech and Telco Organisations are learning to:
✔️ Sense – Detect issues before or as they happen, across all channels.
✔️ Decide – Analyse data in real-time contexts (not just post-mortems).
✔️ Act – Automate fixes faster than manual processes can ever allow.

Progress favours those who “operate at the speed of relevance”—not just those with big budgets. In all digital economies, this means proactively transforming latency into loyalty.

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