In search of better banking

In search of better banking

Banks investing in true digital experience transformation see 3x higher customer retention (McKinsey). 76% abandon banking apps after just two poor experiences (J.D. Power).The digital revolution in banking continues, with institutions challenged to upgrade services...
In search of better banking

Building digital resilience

When the lights went out across Portugal, Spain, and parts of France and Belgium, the blackout revealed more than just a power failure — it exposed the vulnerability of centralised, efficiency-optimised systems in a digitally dependent world.As Africa accelerates its...
In search of better banking

How to Prevent Digital Failures

Is your business truly seeing exactly what your customers experience? How much will your customers tolerate?PROBLEM:• 89% of customers abandon brands after poor digital experiences• Most businesses only detect issues when complaints pour in• Traditional monitoring...
In search of better banking

Fintech Startups in Emerging Markets

The fintech boom in emerging markets offers significant potential, but requires careful strategy. Africa’s fintech sector has tripled since 2020, with Nigeria, South Africa, Kenya and Egypt driving 80% of investments, while Asia’s consumer class is...