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Avoiding Customer Churn with Apogee: A Case Study
Apogee is a digital experience monitoring technology that simulates real-world user interactions to detect and resolve issues before they impact customers. By creating synthetic transactions and testing every part of the service in production in real time, Apogee helps maintain a smooth user experience and resolve issues quickly, saving time and money.
Breakpoint is a pioneer in digital experience monitoring and test automation solutions for enterprise. Since 2002, we have been building boutique infrastructure, building modern applications and making sense of cloud and Big Data for customers in the FinTech, Telco, retail, media, entertainment, mining and education sectors.
A Clear and Consistent Approach
As part of our commitment to clear communication and predictable outcomes, we strive to follow a simple approach to project cycles. We work to ensure optimal alignment of our product and service offerings with the needs of our customers.
CLARIFY
Project kick-off is marked by a consultative, active listening process: capture the project objectives, obtain clarity about the challenges and goals, define opportunities.
COMPOSE
Compilation of a bespoke solution, which includes complimentary technology sets – across infrastructure, platforms and applications – that have to operate in harmony.
CONNECT
Deployment, integration and activation also caters for coupling with existing internal processes and platforms, engaging relevant resources and ensuring optimum results.
CHECK
Final delivery follows testing and clearance for launch. This is followed by a review of initial objectives, debriefing evaluation and specification of support requirements.
Solutions
Our portfolio of services and solutions are backed by a global team with a skill set that covers the full enterprise IT stack.
Using modern technologies, methods and standards, and with a focus on customer success, our team has a reputation for delivering robust solutions to the most challenging problems.
Infrastructure Solutions
Our roots run deep in enterprise infrastructure, and we are committed to providing our customers with bespoke infrastructure composed of best-of-breed building blocks, through to proven turnkey infrastructure solutions, cloud or on premise, and always backed by our recognised skill and uncompromising support.
Software Solutions
In addition to our own software solutions in the monitoring and test automation space, we provide best-of-breed software for high speed and reliable data transport and streaming, remote work, application delivery and Big Data and analytics solutions. Our software solutions are backed by certified and experienced technical resources, and trusted by leading Media and Entertainment, Financial Services and Telecommunications enterprises.
Professional Services
Cloud Solutions
Monitoring Solutions
Testing & QA Solutions
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Get in touch to find out more about our range of solutions and supporting services.